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    Red Screen Artifacts When flux is on

    Windows v4
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    • herfH
      herf
      last edited by

      Hi @planet can you post f.lux options > driver info?

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      • ?
        A Former User
        last edited by

        Sure @herf, here is what is shown:

        Intel Corporation 27.20.100.9126: Intel(R) Iris(R) Xe Graphics (20201223)
        
        Generic PnP Monitor, 309 x 174mm, built 2019
        Chromaticities: 
          R=0.589844 0.349609
          G=0.330078 0.554688
          B=0.153320 0.119141
          W=0.313477 0.329102
          sRGB gamut: 63%, AdobeRGB gamut: 40%
        
        Unlimited gamma ramp=1, Internal ramp=0
        Monitor 1 on Intel(R) Iris(R) Xe Graphics
          Has VCGT profile=0, Gamma Ramp works=1
        
        Windows Build: 19043.1110
        
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        • G
          GH_RSC
          last edited by

          This post is deleted!
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          • G
            GH_RSC
            last edited by

            Hello, image.png

            Please can you help me resolve an issue for one of our users.

            They have reported that when using the colour labelled as 'incandescent' (2700 K) lines appear (The 'halogen' (setting at 3400K) does not seem to see the red lines).

            We have updated the laptop video drivers, confirmed the issue occurs if the laptop is unplugged for all other devices, and tried Display Settings > Night light > Night light settings > toggle on and off.

            The issue is seen on laptop screen and monitors connected.

            It is a new Lenovo X13 laptop.

            We have tried the latest version of the software.

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            • herfH
              herf @Mathieu
              last edited by

              @Mathieu can you post f.lux options > driver info?

              G 1 Reply Last reply Reply Quote 0
              • G
                GH_RSC @herf
                last edited by

                @herf image (1).png

                herfH 1 Reply Last reply Reply Quote 0
                • herfH
                  herf @GH_RSC
                  last edited by

                  @GH_RSC can you try updating f.lux? This one seems pretty old and we did fix a bug like this a couple years ago.

                  G 1 Reply Last reply Reply Quote 0
                  • G
                    GH_RSC @herf
                    last edited by

                    @herf

                    Thanks for your help, updating the client has resolved, however it has installed to the user profile (appdata \ local).

                    Are you able to provide a corporate version (Royal Society of Chemistry).

                    Many thanks
                    Greg

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                    • herfH
                      herf @GH_RSC
                      last edited by

                      @GH_RSC Hi Greg, our corporate build is up to date, and it now deactivates on uninstall. Please visit https://justgetflux.com/checkout/ and you can download a new version.

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                      • V
                        vimalzubaa
                        last edited by

                        I just tested with different combinations. With only 3 monitors connected, I can't reproduce the artifacts at all.

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