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    Can't install it at Windows 10, please help!

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      poppy last edited by

      I download it from f.lux website, when I click the .exe program, it immediately showed that "error launching installer". Does anyone know what's the reason for this issue and how can I fix it? Thanks!!

      Tungsten_smooth 1 Reply Last reply Reply Quote 0
      • Tungsten_smooth
        Tungsten_smooth @poppy last edited by

        @poppy What web browser are you using to open the downloaded file? Also are you downloading to a folder like "downloads" or desktop, that you have full access to?

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          poppy @Tungsten_smooth last edited by

          @Tungsten_smooth Hi , I used Chrome to download the file. And I downloaded it to a "download " folder. Any thoughts?

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          • Tungsten_smooth
            Tungsten_smooth @poppy last edited by

            @poppy Not yet--are you opening the file by clicking it at the bottom of the screen, (in chrome) or navigating to the downloads folder and accessing it? I don't think it should be any different, but what I think would be the best thing to do is open your folder and hold SHIFT + Del to permanently delete your f.lux download file and just re-download.

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              poppy @Tungsten_smooth last edited by

              @Tungsten_smooth Hi, I did used SHIFT+DEL to permanently delete the download file and then re-download it. However, the error message still showed up.... the issue still exists I think

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              • Tungsten_smooth
                Tungsten_smooth @poppy last edited by

                @poppy can you take a picture of the error message please, I think it's the only way I can help.

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